Shipping policy

At SOLE Co., we are committed to getting your order to you safely and efficiently. Please review the shipping information below before completing your purchase.

Processing Time

Orders are processed and prepared for shipment within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or major holidays. Please allow additional processing time during launches, promotions, and high-volume periods.

Shipping Options

Standard Shipping:
📦 Estimated delivery: 3–5 business days

Express Shipping:
⚡ Estimated delivery: 1–2 business days

Shipping times begin once your order has been processed and shipped. Processing time is separate from the shipping time.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking information to update.

Delayed or Lost Packages

SOLE Co. is not responsible for delays caused by the shipping carrier, weather, incorrect shipping addresses, or other circumstances beyond our control.

Once an order has been shipped and tracking confirms delivery, SOLE Co. is not responsible for lost, stolen, or misplaced packages. Customers are encouraged to contact the shipping carrier directly to file a claim.

Incorrect Shipping Information

Please carefully review your shipping address before placing your order. SOLE Co. is not responsible for orders shipped to an incorrect address provided by the customer.